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Two ways to message vendors

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1. Send an update (broadcast to all)

Use this for announcements that go to every vendor in a market.
1

Open the market

Web: Go to your market’s management page. App: Open the market from the Schedule tab.
2

Send Update / Send Notification

Web: Click Send Update. App: Tap Send notification.
3

Write and send

Enter a title and message. Hit send. Every vendor in the market gets an email and the message appears in their portal and app.
Good for: weather alerts, schedule changes, setup instructions, reminders, policy updates.

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2. Direct message (DM) one vendor

Use this for private one-on-one conversations with a specific vendor. Every DM also sends an email notification to the vendor, and you’ll receive an email when they reply. From the vendor table:
1

Go to the vendor table

Open the market’s management page and scroll to the vendor table.
2

Click the message icon

Click the message icon on the vendor’s row. A small dropdown appears with Email vendor and Message vendor.
3

Select Message vendor

Click Message vendor. You’re taken directly to a DM thread for that vendor.
4

Chat

Type and send. The vendor sees it in their portal, the mobile app, and receives an email notification.
From the Messages page:
1

Open Messages

Click Messages in the left sidebar.
2

Compose

Click the pen icon at the top of the thread list.
3

Find the vendor and send

Search for the vendor, select them, and type your message.
Good for: asking about applications, booth requirements, special requests, quick questions.
Email vendor (from the dropdown) sends a standalone email through your connected email integration. Message vendor opens the in-app DM thread. Use DMs for ongoing conversations so the full history stays in one place.

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Where to find all conversations

  • Web → Messages page: All your DM threads across all markets. A blue dot in the sidebar or on the mobile menu icon means you have unread messages.
  • App → Messages tab: Same threads, available on mobile.
Messages are organized per market so conversations stay in context.

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Email notifications

Every message sent through the DM feature triggers an email notification to the recipient. You don’t need to do anything extra — it’s automatic.

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Quick reference

For a full overview of the web messaging feature, see Direct Messaging. For broadcast updates, see Send Vendor Updates.