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Overview

Seen Markets automatically sends email notifications to keep vendors, hosts, and shoppers informed. You can customize status update templates and control which notifications are sent from seenmarkets.com/settings/email-preferences.

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Vendor Notifications

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Application Status Updates

Sent when you change a vendor’s status:
  • Approved — vendor is accepted.
  • Denied — vendor is not accepted.
  • Waitlisted — vendor is on the waiting list.
  • Cancelled — vendor’s participation is cancelled.
You can customize the content of each status email template. Go to Settings → Email Preferences & Templates to edit the approved, denied, waitlist, and cancelled email templates for your organization. Each template can have different messaging.

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Welcome Email

Sent when a vendor submits their first application:
  • Introduces Seen Markets.
  • Explains the vendor portal.
  • Provides login information and next steps.

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Payment Notifications

Payment requests: Sent when you request payment from a vendor — includes the amount, description, and a secure Stripe checkout link. Payment cancellations: Sent when you cancel a payment request.

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Market Updates

Sent when you use Send Update to share announcements with vendors — schedule changes, weather alerts, setup instructions, reminders, etc.

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Vendor Cancellation

Sent to the host when a vendor cancels their participation in a market.

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Host Notifications

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New Application Alert

Sent when a vendor submits an application:
  • Vendor business name.
  • Link to review the application.
  • Quick action buttons.

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Updated Application

Sent when a vendor updates their existing application.

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Market Creation Guide

Sent after you create a new market:
  • Setup checklist and next steps.
  • Important features to configure.

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Shopper Notifications

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Giveaway Winner

Sent to giveaway winners with:
  • Prize details.
  • Claim instructions from the host.
  • Market and vendor information.

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Email Preferences

Control which automated emails are sent from Settings → Email Preferences & Templates at seenmarkets.com/settings/email-preferences:
  • Toggle individual notification types on or off.
  • Customize the content of status update emails (approved, denied, waitlist, cancelled).
  • Changes apply to all markets in your organization.

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Email Logs

View a history of all sent emails at Settings → Email Logs (seenmarkets.com/settings/email-logs). See delivery status, recipient, and content for every email your organization has sent.

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Frequently Asked Questions

Yes. Status update emails (approved, denied, waitlist, cancelled) have customizable templates in Settings → Email Preferences. Market update content is written by you when you send it.
Emails are queued and sent within seconds of the triggering event.
Check Email Logs to confirm delivery. Ask the vendor to check their spam folder and add Seen Markets to their safe senders. Contact support if issues persist.

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Next Steps

Vendor Portal

What vendors see when they receive notifications

Send Updates

Send market-wide announcements

Email Integrations

Sync vendor and shopper lists to Mailchimp or Flodesk