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Overview

Direct messaging lets you have private, per-market conversations with individual vendors. Every message you send also triggers an email notification to the vendor — and you’ll receive an email when they reply — so nothing gets missed even if they’re not logged in. Conversations are organized per market, so context stays clear when you manage multiple events.

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Where to find your messages

Web: Go to Messages in the left sidebar. This page shows all your DM threads across every market you manage. App: Tap the Messages tab at the bottom of the screen. An unread indicator (blue dot) appears on the Messages nav item and the mobile menu icon whenever you have new messages waiting.

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Starting a new conversation

There are two ways to start a DM with a vendor on the web.

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From the Messages page

1

Open Messages

Click Messages in the left sidebar.
2

Compose

Click the pen icon (top right of the thread list) to open the compose window.
3

Find the vendor

Search by name or scroll to find the vendor you want to message. Select them.
4

Send

Type your message and hit send. The thread opens immediately, even if you’ve never messaged them before.

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From the vendor table

1

Open your market

Go to the market’s management page and scroll to the vendor table.
2

Click the message icon

Click the message icon on the vendor’s row. A dropdown appears with two options: Email vendor and Message vendor.
3

Select Message vendor

Click Message vendor to open a direct message thread for that vendor. You go straight to the conversation.
Email vendor sends a one-off email using your connected email integration. Message vendor opens the in-app DM thread. They’re separate — use DMs for ongoing conversations, email for one-off outreach.

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Email notifications

Every DM also triggers an email:
  • When you send a message — the vendor receives an email notification with the message content.
  • When a vendor replies — you receive an email notification with their reply.
This means neither party needs to be actively logged in to stay in the loop. All replies come back into the same thread in the app.

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Unread indicators

A blue dot appears in two places when you have unread messages:
  • Next to Messages in the sidebar navigation
  • On the hamburger menu icon on mobile
The dot clears automatically when you open the thread.

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All your conversations

The Messages page lists every active DM thread. Each row shows:
  • The vendor’s name
  • The market the conversation belongs to
  • The last message and timestamp
  • An unread indicator if there are new messages
Click any thread to open the conversation.

How to message vendors

Step-by-step guide for DMs and broadcast updates

Vendor Management

Manage vendors, booths, and payments from the vendor table

Send Vendor Updates

Broadcast updates to all vendors at once