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Overview

Seen Markets uses Stripe to process vendor payments. Hosts connect Stripe, then collect booth fees, request custom payments, or let vendors pay when they select a booth. Funds go directly to your connected Stripe account.
Seen Markets charges a 2% processing fee on top of Stripe’s standard fees on Free and Pro plans. Pro Plus and Pro Concierge plans enjoy 0% platform fees. You can optionally pass the fee to vendors.

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Setting Up Payments

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Step 1: Connect Stripe

Go to seenmarkets.com/settings/payments (or use the Getting started checklist in the mobile app).
  1. Create a new Stripe account — complete the Stripe Connect onboarding with your business info and payout details.
  2. Or connect an existing account — log in to your Stripe account and authorize the connection.

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Step 2: Configure Settings

Once connected:

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Three Ways to Collect Payment

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1. Request Payment (most common)

From the vendor management table on your market page:
Vendor Management Table
  1. Expand a vendor row.
  2. Click Request Payment.
  3. Enter the amount and description (e.g. “Booth Fee — 10x10 Space”).
  4. Submit.
The vendor receives an email with a secure Stripe checkout link. They click it, pay, and the payment is recorded automatically.

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2. Booth Selection Checkout

When you enable vendor booth self-selection and set prices on booths:
  1. Approved vendors see the booth map and available booths with prices.
  2. Vendor selects a booth → goes to Stripe checkout.
  3. After payment, the booth is assigned automatically.
This is configured in the Booth Map Designer (booth prices) and Booth Selection Settings (enable self-selection).

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3. Record a Manual Payment

If a vendor paid outside Stripe (cash, check, Venmo, etc.):
  1. Expand the vendor row in the vendor management table.
  2. Click Record Payment (manual).
  3. Enter the amount and description.
  4. Mark as paid.
This updates the vendor’s payment status without going through Stripe. No fees apply.

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Managing Payments

Track all payments in the vendor management table:
  • Pending — payment requested, waiting for vendor to pay.
  • Paid — payment completed (Stripe or manual).
  • Failed — Stripe payment attempt failed.
  • Refunded — payment was refunded.
  • Cancelled — host cancelled the payment request.

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Actions

  • Cancel a pending payment request.
  • Resend the payment link if a vendor lost the email.
  • View transaction details and history per vendor.

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Where Vendors Pay

  • Email — vendors receive a link to a Stripe checkout page.
  • Mobile app — pending payments appear on the vendor’s Schedule tab with a “Pay Now” button.
  • Vendor portal (web) — pending payments are visible on the dashboard.

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Best Practices

  • Complete all Stripe verification steps before your first market.
  • Configure branding so checkout pages look professional.
  • Decide upfront whether to pass the platform fee to vendors.
  • Send payment requests promptly after approving vendors.
  • Include clear descriptions so vendors know what they’re paying for.
  • Follow up on pending payments before the market date.
  • Use booth self-selection with pricing for hands-off collection.
  • Check payment status regularly in the vendor table.
  • Record manual payments so your records are complete.
  • Export vendor data for your own bookkeeping.

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Frequently Asked Questions

Funds are available in your Stripe account within 2–7 business days, depending on your Stripe payout schedule.
Seen Markets charges 2% on top of Stripe’s standard processing fees on Free and Pro plans (0% on Pro Plus and Pro Concierge). You can pass the platform fee to vendors in your payment settings.
All payments are processed through Stripe’s PCI-compliant platform. Seen Markets never handles sensitive payment information.
Use the manual payment option to record it. This keeps your vendor records accurate without requiring Stripe checkout.

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Next Steps

Vendor Management

Manage vendor payments from the vendor table

Booth Map

Set booth prices and enable self-selection

Email Notifications

Learn about payment notification emails