# Automated Email Notifications Source: https://guides.seenmarkets.com/essentials/automated-email-notifications Overview of all automated emails sent by Seen Markets ## Overview Seen Markets automatically sends email notifications to keep vendors, hosts, and shoppers informed. You can customize status update templates and control which notifications are sent from [seenmarkets.com/settings/email-preferences](https://seenmarkets.com/settings/email-preferences). ## Vendor Notifications ### Application Status Updates Sent when you change a vendor's status: * **Approved** — vendor is accepted. * **Denied** — vendor is not accepted. * **Waitlisted** — vendor is on the waiting list. * **Cancelled** — vendor's participation is cancelled. You can **customize the content** of each status email template. Go to Settings → Email Preferences & Templates to edit the approved, denied, waitlist, and cancelled email templates for your organization. Each template can have different messaging. ### Welcome Email Sent when a vendor submits their first application: * Introduces Seen Markets. * Explains the vendor portal. * Provides login information and next steps. ### Payment Notifications **Payment requests:** Sent when you request payment from a vendor — includes the amount, description, and a secure Stripe checkout link. **Payment cancellations:** Sent when you cancel a payment request. ### Market Updates Sent when you use **Send Update** to share announcements with vendors — schedule changes, weather alerts, setup instructions, reminders, etc. ### Vendor Cancellation Sent to the host when a vendor cancels their participation in a market. ## Host Notifications ### New Application Alert Sent when a vendor submits an application: * Vendor business name. * Link to review the application. * Quick action buttons. ### Updated Application Sent when a vendor updates their existing application. ### Market Creation Guide Sent after you create a new market: * Setup checklist and next steps. * Important features to configure. ## Shopper Notifications ### Giveaway Winner Sent to giveaway winners with: * Prize details. * Claim instructions from the host. * Market and vendor information. ## Email Preferences Control which automated emails are sent from **Settings → Email Preferences & Templates** at [seenmarkets.com/settings/email-preferences](https://seenmarkets.com/settings/email-preferences): * Toggle individual notification types on or off. * Customize the content of status update emails (approved, denied, waitlist, cancelled). * Changes apply to all markets in your organization. ## Email Logs View a history of all sent emails at **Settings → Email Logs** ([seenmarkets.com/settings/email-logs](https://seenmarkets.com/settings/email-logs)). See delivery status, recipient, and content for every email your organization has sent. ## Frequently Asked Questions Yes. Status update emails (approved, denied, waitlist, cancelled) have customizable templates in Settings → Email Preferences. Market update content is written by you when you send it. Emails are queued and sent within seconds of the triggering event. Check Email Logs to confirm delivery. Ask the vendor to check their spam folder and add Seen Markets to their safe senders. Contact support if issues persist. ## Next Steps What vendors see when they receive notifications Send market-wide announcements Sync vendor and shopper lists to Mailchimp or Flodesk # Booth Map Designer Source: https://guides.seenmarkets.com/essentials/booth-map Create and manage your market's interactive booth layout ## Overview The Booth Map Designer is a drag-and-drop canvas where you create your market's layout. Place booths, add landmarks, upload a background image of your venue, and assign vendors to specific booth spaces. The finished map appears in the Digital Market Guide for shoppers. ## Accessing the Designer Open your market's management page and click the **Booth Map** card. Market Management Dashboard ## Creating Your Layout When you first open the designer, you'll see an empty canvas: Empty Booth Map Designer ### Upload a Background Image Upload a floor plan, aerial photo, or venue diagram to use as a reference layer behind your booths: 1. Click the **Background** option in the designer toolbar. 2. Upload your image. 3. Position, resize, and adjust the **opacity** so booths are easy to see on top. Booth Map with background, booths, and landmarks This helps you match your digital layout to the real-world venue. ### Import an Existing Layout If you've already designed a layout for a previous market: 1. Click **Import Layout**. 2. Select the market to copy from. 3. Booths, landmarks, and the background image transfer to your current market. ### Adding Booths Click **Add Booths** to open the booth creation dialog: Add Booths Dialog Enter: * **Width** and **height** (in feet) * **Number of booths** to create * Optional: **price per booth** Booths appear on the canvas. Drag and drop them to position. You can: * **Rename** each booth (e.g. "A1", "B3") * **Rotate** booths to match your venue * **Resize** individual booths * **Duplicate** a booth * **Set or change the price** * **Remove** a booth ### Adding Landmarks Use landmarks to mark important locations: 1. Click **Add Landmark**. 2. Choose a type: Entrance, Exit, Bathrooms, Doors, Power outlets, Food, Parking, or Custom (your own label). 3. Place the landmark on the canvas. ### Scale Adjust the **scale** setting (`boothPixelsPerFoot`, range 2–30) to control how booth dimensions translate to the canvas. This lets you fit your layout to the actual size of your venue. ## Assigning Vendors to Booths Click any booth on the canvas to see management options: Booth Management Options * **Assign vendor** — select from your approved vendors. The vendor's name appears on the booth. * **Rotate** — change booth orientation. * **Remove** — delete the booth. Assigned booths appear green in the designer to help you track which spaces are taken. This color is only visible in the designer, not in the public Digital Market Guide. You can also assign booths from the **Vendor management** table on the market page — expand a vendor row and assign a booth from there. ## Booth Pricing Set a **price on individual booths** when you create them or by editing an existing booth. Prices are used when vendor booth self-selection is enabled (see below). ## Vendor Booth Self-Selection Let approved vendors **pick their own booth** instead of assigning them manually: 1. On your market's management page, click **Vendor Self Assign** button in the top right. 2. Enable booth self-selection. ### How it works for vendors * Approved vendors see the booth map and available booths. * **Free booths:** vendor selects → confirms → booth is assigned. * **Paid booths:** vendor selects → goes to Stripe checkout → booth is assigned after payment. * If a vendor doesn't complete checkout within the hold time, the reservation expires and the booth becomes available again. ## Best Practices * Upload a background image of your venue first so you can match the digital layout to reality. * Start with landmarks to establish reference points. * Group similar booth sizes together. * Leave adequate space for foot traffic. * Use consistent naming (A1, A2, B1, B2…) so vendors know where to go. * Create clear aisles and pathways. * Place similar vendors near each other. * Consider power outlet access when placing booths. * Check booth dimensions match vendor needs. * Verify vendor assignments before publishing. * Review the layout from the shopper's perspective in the Digital Market Guide preview. * Use Import Layout to reuse your design for recurring dates. ## Frequently Asked Questions Yes. Add, remove, or move booths and landmarks at any time. Changes automatically update in the Digital Market Guide. Yes. Use **Import Layout** to copy from another market. If you use **Add another date** (duplicate market), the booth map is copied automatically. Vendors see their assigned booth in the vendor portal, the mobile app, and the Digital Market Guide. If booth self-selection is enabled, they can pick their own booth from the map. Set a price on a booth. When self-selection is enabled, vendors pay via Stripe at checkout. You can also manually request payment from the vendor management table. ## Next Steps Preview how shoppers will see your layout Manage vendor booth assignments Order booth number signs and market maps # Digital Market Guide Source: https://guides.seenmarkets.com/essentials/digital-market-guide Create an interactive digital experience for your shoppers ## Overview The Digital Market Guide is an interactive page shoppers access via QR code or direct link. It lets them see your booth map, discover vendors, enter giveaways, and learn about your market — all from their phone. Every market on Seen Markets automatically includes a Digital Market Guide. ``` Adjust the `height` to fit your layout. The schedule page is responsive, so it works at any width. ### 3. Link individual events If you only want to link to specific events (not the full schedule), use the **market page** URL for each event. Get it from the market's management page or the **Share** button → **Market Page**. The URL looks like: ``` https://seenmarkets.com/market/[market-id]/[market-name-slug] ``` You can also link directly to an event's **application form** if you want vendors to apply right away: ``` https://seenmarkets.com/markets/[market-id]/apply ``` ## What visitors see When someone visits your schedule page, they see: * **Your organization name** as the page title. * **Upcoming markets** — each one shows the name, dates, location, number of approved vendors, and a link to view/apply. * **Past markets** — available below the upcoming section for reference. * **SEO-optimized** — Google indexes your events as structured data (schema.org Events), so they can appear in search results. ## Tips * Add the schedule link to your website's **navigation menu** or **footer** so it's always accessible. * Include it in your **email newsletters** and **social media bios** so vendors can find all your events in one place. * The schedule page updates **automatically** — you don't need to change anything on your website when you add new events. * If you use the iframe embed, the page scrolls within the frame. Make sure the height is tall enough to show your events without excessive scrolling. ## Quick reference | Method | Best for | | -------------------------- | ------------------------------------------------------- | | **Link** | Any website. Simple. One click to view schedule. | | **Iframe embed** | Keeping visitors on your site. Schedule appears inline. | | **Individual event links** | Highlighting specific events or application forms. | # How to add team members Source: https://guides.seenmarkets.com/how-to/add-team-members Invite people to help manage your markets ## What team members can do Team members share access to your organization — they can manage markets, review vendor applications, assign booths, and help with day-to-day operations. You control access with roles. ## How to invite someone Go to [seenmarkets.com/team](https://seenmarkets.com/team) or from the mobile app: **Menu → Settings → Team Members**. Click **Invite Member**. Enter their email address. They'll receive an email with a link to accept the invite. When they click the link, they sign in (or create an account) and are added to your organization. They can now access your markets. ## Roles | Role | What they can do | | ---------- | --------------------------------------------------------------------- | | **Owner** | Full access. Manage markets, team, billing, and settings. | | **Admin** | Manage markets and vendors. Can't change billing or remove the owner. | | **Member** | View and help manage markets. Limited settings access. | ## Managing team members From the team page you can: * See all current members and their roles. * View pending invites and resend if needed. * Remove team members. * Change roles. ## Tips * Invite co-organizers so they can help review applications and manage vendors on market day. * Use the mobile app together — team members sign in with their own account and see your shared markets. # How to add vendors Source: https://guides.seenmarkets.com/how-to/add-vendors Exactly how to add vendors to your market ## Two ways to add vendors You can add vendors in two ways. Use the one that fits how you run your market. *** ### 1. Application form (recommended) Vendors fill out your form; you approve or waitlist them. This is how most markets get vendors. Open your market’s management page at [seenmarkets.com](https://seenmarkets.com). In the **Application Form** section, copy the **application form link** (e.g. `https://seenmarkets.com/markets/.../apply`). Send that link to potential vendors by email, social media, or your website. It’s the direct link they use to apply. In the mobile app, open the market and use **Share** → **Application Form** to get the same link. When vendors submit, they appear in your **Vendor management** table on the same market page. Review each application, then set status to **Approved**, **Waitlisted**, or **Denied**. They get an email when you change status. For approved vendors, assign a booth from your booth map and use **Request Payment** for booth fees. Everything is tracked in the same table. **Direct link:** The application form link is the one that says something like “Direct link to send to potential vendors that they can fill out.” Use that exact URL when sharing. *** ### 2. Import from a previous market If you already have a list of vendors from another market (in Seen Markets), you can import them so you don’t re-enter everyone. Go to the market you want to add vendors to (the “new” market). In the vendor management area, use **Import from previous market** (or similar). Choose the market you’re importing from. Standard vendor info (name, contact, etc.) is copied. Custom question responses from the old application are **not** imported—you only get the core vendor record. Review and save. After importing, you can assign booths and request payments the same way as for applicants. ## Where to do it * **Web:** [seenmarkets.com](https://seenmarkets.com) → your market → **Application Form** (for the link) and **Vendor management** (for the table). * **Mobile app:** Open the market → **Share** for the application form link; vendor list and approvals are easier on web, but you can still view and message vendors from the app. For more detail on the form and custom questions, see [Vendor Application Form](/essentials/vendor-applications). For managing status, payments, and booths, see [Vendor Management](/essentials/vendor-management). # How to apply to a market Source: https://guides.seenmarkets.com/how-to/apply-to-market Exactly how to apply to an event as a vendor ## How to apply The market host shares an application link (e.g. in an email, on social media, or on their website). It looks like: `https://seenmarkets.com/markets/.../apply` Open the link and fill in: * **Business name** and **description** * **Contact info** (email, phone) * **Product categories** (what you sell) * **Custom questions** from the host (varies by market) * **Giveaway contribution** (optional — if the host is running a giveaway, you can offer a prize) * **Terms & conditions** (if the host set them up) No account is required to start. Your account is created when you submit. Click submit. You'll be redirected to your vendor portal where you can track the application. The host reviews your application and sets your status: **Approved**, **Waitlisted**, or **Denied**. You get an email when your status changes. ## Apply to more dates If the host runs recurring events (weekly, monthly, etc.), you'll see their other dates in your **vendor portal** and in the **Explore tab** of the mobile app. Apply to additional dates with **one tap** — your business info is prefilled. Choose which dates you want to attend. ## Find markets to apply to * **Mobile app → Explore tab:** See markets from hosts you've worked with. * **Mobile app → Find Markets:** Search by name, location, state, or "near me." * **Web → Explore:** Browse markets at [seenmarkets.com/v/explore](https://seenmarkets.com/v/explore). ## After you're approved * **Booth assignment:** The host assigns your booth, or you pick your own if self-selection is enabled. * **Payment:** The host may request a booth fee. Pay via the Stripe link in the email or "Pay Now" in the app. * **Updates:** Watch for host announcements in your portal and app notifications. ## Updating your application Made a mistake? Open the market in your vendor portal or app and tap **Edit application** to update your submission. ## Cancelling Changed your mind? Open the market details and tap **Cancel participation** to withdraw. # How to become a market host Source: https://guides.seenmarkets.com/how-to/become-a-host Exactly how to create a host account if you're currently a vendor ## If you're already a vendor You don't need a new account. Your Seen Markets account can be both a vendor and a host — they're two contexts on the same login. Sign in at [seenmarkets.com](https://seenmarkets.com) with the same email you use as a vendor. Or open the mobile app. **Web:** Click your profile/account menu in the top navigation. You'll see your vendor account listed. **App:** Tap the **profile icon** in the header. You'll see your Vendor account and any host organizations. **Web:** Go to [seenmarkets.com/create-organization](https://seenmarkets.com/create-organization) or look for an option to create a new organization from your account menu. **App:** If you don't have a host organization yet, the app will prompt you to create one. Enter your **organization name** (e.g. "Downtown Farmers Market" or your business name). Once your organization is created, switch to it from the account menu. You'll see the host dashboard with your markets, settings, and management tools. ## Pricing Your **first event is free**. To create unlimited events, upgrade to **Pro** — subscribe via Apple (App Store), Google Play, or Stripe on the web. Your vendor features stay free regardless. ## Switching between host and vendor After you have both a vendor profile and a host organization: * **Web:** Use the account menu to switch between your vendor dashboard and host dashboard. * **App:** Tap the **profile icon** → select your **Vendor** account or your **host organization**. The app tabs and content change based on your selection. You can switch back and forth at any time. Your vendor applications, profile, and payment history are separate from your host markets and settings. ## If you're brand new If you don't have any Seen Markets account yet: 1. Go to [seenmarkets.com/signup](https://seenmarkets.com/signup) or download the mobile app. 2. Create an account (email/password, Google, or Apple). 3. Choose **"I'm an event organizer"** when prompted. 4. Create your organization and you're ready to create your first market. See the [Quickstart](/quickstart) for the full setup guide. ## If you're a host and want to become a vendor too The same account works in both directions. If you're currently a host and want to apply to other people's markets as a vendor: 1. **Web:** Go to your account settings and create a vendor profile, or simply apply to a market using an application form link — your vendor profile is created during application. 2. **App:** Tap the **profile icon** → if you don't see a Vendor account, the app will prompt you to create a vendor profile (business name, contact, etc.). Once your vendor profile exists, you can switch between host and vendor from the account menu. # How to choose your booth Source: https://guides.seenmarkets.com/how-to/choose-your-booth Exactly how to pick your booth when self-selection is enabled ## When you can choose Booth self-selection is only available when: 1. The **host has enabled it** for the market. 2. You are **approved** (pending/waitlisted vendors can't select). If the host doesn't enable self-selection, they assign your booth manually and you'll see the assignment in your market details. ## How to pick your booth **App:** Go to the Schedule tab → tap the market. You'll see a **Choose booth** button. **Web:** Go to your vendor dashboard → open the market. The interactive map shows all booths: * **Available** — open for you to select. * **Reserved** — someone else is holding it (time-limited). * **Taken** — already assigned. Tap the booth you want. * **Free booth:** Confirm your selection. The booth is assigned immediately. * **Paid booth:** You go to **Stripe checkout**. The booth is reserved with a time-limited hold while you pay. Complete checkout to confirm. ## Time-limited holds When you select a paid booth, it's held for you for a limited time (set by the host). If you don't complete checkout before the hold expires, the booth becomes available again. So don't wait too long after selecting. ## Adding another booth Some hosts allow vendors to have multiple booths. If so, you'll see an **Add another booth** option after your first selection. ## Tips * Pick your booth as soon as it opens — popular spots go fast. * Check the booth map before selecting to see where entrances, exits, and other vendors are. * If you need a specific spot (corner, near power, etc.), message the host to ask before selecting. # How to collect payments from vendors Source: https://guides.seenmarkets.com/how-to/collect-payments Exactly how to collect booth fees and other payments from vendors ## Three ways to collect payment Pick the method that fits your workflow. You can mix and match across vendors. *** ### 1. Request payment directly The most common method. You send a payment request and the vendor gets a Stripe checkout link. Go to [seenmarkets.com](https://seenmarkets.com) → your market's management page → scroll to the **Vendor management** table. Expand a vendor row and click **Request Payment**. Enter: * **Amount** (e.g. \$75) * **Description** (e.g. "Booth Fee — 10x10 Space") The vendor gets an email with a secure Stripe checkout link. They click it and pay. The payment also shows as "Pay Now" in the vendor's mobile app and portal. Once paid, the status updates automatically. *** ### 2. Booth pricing + self-selection Set prices on booths and let approved vendors pay when they pick their spot. Fully hands-off. In the [Booth Map Designer](/essentials/booth-map), set a **price** on each booth when you create or edit it (e.g. $50 for a 10x10, $100 for a corner spot). On the market management page, open **Booth Selection Settings** and enable vendor self-selection. Set a hold time (how long a vendor can hold a reservation before it expires). Approved vendors see the booth map with prices. They select a booth, go to Stripe checkout, and pay. The booth is assigned automatically after payment. *** ### 3. Record a manual payment For cash, check, Venmo, or any payment outside of Stripe. In the vendor management table, expand the vendor. Click **Record Payment** (manual). Enter the amount and description, then mark as paid. The vendor's payment status updates. No Stripe fees apply since payment happened outside the platform. ## Before you can collect payments You need **Stripe connected** to use methods 1 and 2. Set this up at [seenmarkets.com/settings/payments](https://seenmarkets.com/settings/payments) or from the **Getting started checklist** in the mobile app. * We charge a **2% platform fee** on top of Stripe's standard fees (0% on **Pro Plus** and **Pro Concierge** plans). * You can **pass the platform fee to vendors** so they cover it — configure this in your payment settings. ## Tracking payments All payments (Stripe and manual) are tracked in the vendor management table: * **Pending** — requested, waiting for vendor. * **Paid** — completed. * **Failed** — Stripe attempt failed. * **Cancelled** — you cancelled the request. You can also **cancel** pending requests and **resend** the payment link if a vendor lost the email. ## Where vendors pay * **Email** — they get a Stripe checkout link. * **Mobile app** — pending payments show on the Schedule tab with "Pay Now." * **Web portal** — pending payments appear on the vendor dashboard. For full details, see [Payment Processing](/essentials/payment-processing). # How do I edit my event map? Source: https://guides.seenmarkets.com/how-to/edit-event-map Exactly how to edit your booth map and assign vendors ## What the event map is The **booth map** is an interactive canvas where you place booths, landmarks, and an optional background image (like a venue floor plan). You design it in the Booth Map Designer on the web, assign vendors to booths, and shoppers see it in the Digital Market Guide. ## How to edit the booth map Go to [seenmarkets.com](https://seenmarkets.com) → your market's management page → click the **Booth Map** card. This opens the designer canvas. Upload a floor plan or aerial photo of your venue. You can position, resize, and adjust the opacity so it sits behind your booths as a reference layer. Click **Add Booths**. Set the width, height, and how many to create. They appear on the canvas — drag them into position. You can rotate, resize, rename (e.g. "A1", "B3"), and set a price per booth. Click **Add Landmark** to mark key locations: entrances, exits, bathrooms, doors, power outlets, or custom labels. Place them on the canvas. Save your changes. The Digital Market Guide updates automatically so shoppers see the latest map. ### Import a layout from another market If you've already designed a layout for a previous market, click **Import Layout** and select the market to copy from. The booths, landmarks, and background transfer to your new market so you don't start from scratch. ## How to assign vendors to booths In the Booth Map Designer, click any booth to open its options. Choose **Assign vendor** and select from your approved vendors. The vendor's name appears on that booth. Assigned booths turn green in the designer (this color is only visible to you, not shoppers). Open the **Digital Market Guide** (or preview) to confirm the map and assignments look right. You can also assign booths from the **Vendor management** table on the same market page — expand a vendor row and assign a booth from there. ## Booth pricing and vendor self-selection Hosts can set a **price on each booth**. When booth self-selection is enabled: 1. Approved vendors see the booth map and can **reserve a booth** themselves. 2. Free booths: vendor reserves and confirms. 3. Paid booths: vendor reserves → goes to Stripe checkout → booth is assigned after payment. 4. Reservations have a **time-limited hold** so booths don't stay locked if a vendor doesn't complete checkout. To enable this, go to your market's management page and look for **Booth Selection Settings**. ## Where to do it * **Web (recommended for map editing):** [seenmarkets.com](https://seenmarkets.com) → your market → Booth Map. The full designer with drag-and-drop, background images, and booth pricing is on the web. * **Mobile app:** You can view the market and share links. For designing and editing the booth map, use the website. The map and assignments are shared everywhere: vendor list, Digital Market Guide, vendor portal, and any printed or digital materials that use your market's link or QR code. For more on the designer's full features, see [Booth Map Designer](/essentials/booth-map). For the shopper-facing map and QR code, see [Digital Market Guide](/essentials/digital-market-guide). # How to find markets to apply to Source: https://guides.seenmarkets.com/how-to/find-markets Exactly how to discover and find events near you ## Three ways to find markets ### 1. Find a Local Market (web) Visit [seenmarkets.com/find-a-local-market](https://seenmarkets.com/find-a-local-market) — a public directory of published markets on Seen Markets. * **Browse by state** — see all markets in a specific state. * **Search** — type a market name or location to find it. * **Near me** — use your location to find nearby markets. Each result shows the market name, dates, location, and a link to view the market page or apply. ### 2. Explore tab (mobile app) In the Seen Markets app, the **Explore** tab shows: * **Markets from hosts you've worked with** — if you've applied to a host's event before, their other upcoming events appear here. Tap "Join" to apply. * **"Find events near you"** — opens a search where you can look up markets by name, location, state, or use your current location. ### 3. Direct links from hosts Many hosts share their links directly: * **Application form link** — the host sends you a direct URL to apply (e.g. `seenmarkets.com/markets/.../apply`). This is the most common way. * **Schedule page** — a host's public schedule showing all their upcoming events. You can apply to any of them. * **Market page** — a public marketing page for a specific event with a link to apply. ## After you find a market Tap **Apply** (or open the application link) to fill out the vendor application form. See [How to apply to a market](/how-to/apply-to-market) for the full step-by-step. ## Tips * Check the Explore tab regularly — new events from hosts you know appear automatically. * Use "Find events near you" if you're looking for markets in a new area. * Follow hosts on social media — they often post application links there. # How to run an invite-only market Source: https://guides.seenmarkets.com/how-to/invite-only-market Control which vendors can see your market in their portal, while still letting it appear publicly ## What invite-only means An invite-only market is visible to everyone on your public market page, schedule page, and search — but the **Apply to be a Vendor** button is hidden. Vendors can only apply if you send them the direct application form link. Additionally, only the vendors you've explicitly invited will see this market listed in their **vendor portal**. Uninvited vendors who visit the public market page won't find an apply button there. Use invite-only when you want to: * Pre-select returning vendors before opening applications broadly * Run a closed event with a curated vendor list * Soft-launch a new market to a specific group before going public ## Set a market to invite-only Go to [seenmarkets.com](https://seenmarkets.com/markets) and open the **Markets** tab. Find the market card. Click the status pill (it will say **Draft** or **Published**) to open the status dropdown. Select **Invite Only**. The pill will update to show a lock icon and **Invite Only**. The market is now live on your public pages but the apply button is hidden. You can switch between Draft, Published, and Invite Only at any time from the same dropdown. Changing to **Published** re-enables the apply button for everyone. ## Add vendors to your invite list Once a market is set to invite-only, a **Manage Invites** link appears below the status pill on the market card. Click **Manage Invites** on the market card. A panel opens showing your current invite list and a searchable list of candidates. Candidates are vendors who have previously applied to any of your markets. Search by name or business name, then click **Add** next to each vendor you want to invite. To remove someone from the invite list, click the **×** next to their name in the invited vendors section at the top of the panel. Candidates are limited to vendors who have already applied to one of your markets. If you want to invite a brand-new vendor who has never applied before, send them the direct application form link instead (see below). ## Send vendors the application form Being on the invite list means the vendor can see the market in their portal — it does not automatically approve them or submit an application for them. To actually apply, they need your application form link. **Where to get it:** Market management page → Application Form section → copy the link. Send this link directly to the vendors you've invited. When they open it and submit, they appear in your vendor management table for review. ## What vendors see | Vendor type | Sees market on schedule/search | Sees market in portal | Can apply | | ------------------ | ------------------------------ | --------------------- | -------------------- | | On invite list | Yes | Yes | Only via direct link | | Not on invite list | Yes | No | Only via direct link | The public market page is accessible to anyone with the URL regardless of invite status. The apply button just won't be there — so sharing the market page on social media is safe. ## Switch back to public To re-open applications to everyone, click the **Invite Only** status pill and select **Published**. The apply button reappears on the market page and schedule page immediately. # How to message a market organizer Source: https://guides.seenmarkets.com/how-to/message-organizer Start a direct conversation with a market host from your vendor dashboard or the Messages page ## Overview You can message any market organizer directly from the web portal or mobile app. Every message you send also triggers an email notification to the organizer, and you'll receive an email when they reply. ## Starting a conversation ### From your dashboard The quickest way to message an organizer is directly from the market on your dashboard. Sign in at [seenmarkets.com](https://seenmarkets.com) and go to your vendor dashboard. Locate the market you want to message the organizer about. Click the **Message host** button on the market card or inside the market details. You're taken straight to a DM thread with that organizer. Type your message and hit send. The organizer receives it in their portal, mobile app, and by email. ### From the Messages page Click **Messages** in the left sidebar of your vendor portal. If you've messaged this organizer before, click the thread in the list. Click the **pen icon** at the top of the thread list. Search for the market organizer by name, select them, and type your message. ### From the mobile app Go to the market in your app. Tap **Message organizer** from the market details screen. You can also tap the **Messages** tab at the bottom of the app to see all your conversations. ## Email notifications Every DM also sends an email: * **When you send a message** — the organizer receives an email notification. * **When they reply** — you receive an email notification. You don't need to be actively logged in to stay in the loop. ## Unread messages A **blue dot** appears next to **Messages** in the sidebar and on the mobile menu icon when you have unread messages. It clears when you open the thread. ## All your conversations The Messages page lists all your threads with organizers. Each row shows the organizer's name, the market the thread belongs to, and a preview of the last message. Threads are organized per market so each conversation stays in context — handy when you work with the same organizer across multiple events. # How to message vendors Source: https://guides.seenmarkets.com/how-to/message-vendors Send updates to all vendors or DM one vendor directly ## Two ways to message vendors ### 1. Send an update (broadcast to all) Use this for announcements that go to every vendor in a market. **Web:** Go to your market's management page. **App:** Open the market from the Schedule tab. **Web:** Click **Send Update**. **App:** Tap **Send notification**. Enter a title and message. Hit send. Every vendor in the market gets an email and the message appears in their portal and app. Good for: weather alerts, schedule changes, setup instructions, reminders, policy updates. ### 2. Direct message (DM) one vendor Use this for private one-on-one conversations with a specific vendor. Every DM also sends an email notification to the vendor, and you'll receive an email when they reply. **From the vendor table:** Open the market's management page and scroll to the vendor table. Click the **message icon** on the vendor's row. A small dropdown appears with **Email vendor** and **Message vendor**. Click **Message vendor**. You're taken directly to a DM thread for that vendor. Type and send. The vendor sees it in their portal, the mobile app, and receives an email notification. **From the Messages page:** Click **Messages** in the left sidebar. Click the **pen icon** at the top of the thread list. Search for the vendor, select them, and type your message. Good for: asking about applications, booth requirements, special requests, quick questions. **Email vendor** (from the dropdown) sends a standalone email through your connected email integration. **Message vendor** opens the in-app DM thread. Use DMs for ongoing conversations so the full history stays in one place. ## Where to find all conversations * **Web → Messages page:** All your DM threads across all markets. A blue dot in the sidebar or on the mobile menu icon means you have unread messages. * **App → Messages tab:** Same threads, available on mobile. Messages are organized **per market** so conversations stay in context. ## Email notifications Every message sent through the DM feature triggers an email notification to the recipient. You don't need to do anything extra — it's automatic. ## Quick reference | Need to… | Use… | | ------------------------------------------ | ----------------------- | | Tell all vendors about a schedule change | Send Update (broadcast) | | Ask one vendor about their application | DM (direct message) | | Share setup instructions before market day | Send Update | | Coordinate a special booth request | DM | For a full overview of the web messaging feature, see [Direct Messaging](/essentials/messaging). For broadcast updates, see [Send Vendor Updates](/essentials/send-update). # How to pay booth fees Source: https://guides.seenmarkets.com/how-to/pay-booth-fees Exactly how to pay when a host requests payment ## Two ways you'll pay ### 1. Host sends a payment request The most common method. The host sends you a specific amount with a description. You'll get an email with the amount, description (e.g. "Booth Fee — 10x10 Space"), and a **secure Stripe checkout link**. Pending payments show on the **Schedule tab** in the mobile app with a "Pay Now" button. They also appear on your dashboard at [seenmarkets.com](https://seenmarkets.com). Click the link or "Pay Now." You'll go to a Stripe checkout page. Enter your payment info and complete the payment. ### 2. Pay when you choose your booth If the host set prices on booths and enabled self-selection: Open the booth map, pick your booth. You'll see the price. You're taken to **Stripe checkout**. Pay to confirm the booth. If you don't pay within the hold time, the booth goes back to available. ## Where to find pending payments | Where | What you'll see | | ----------------------------- | ---------------------------------- | | **Email** | Stripe checkout link from the host | | **Mobile app → Schedule tab** | "Pay Now" button on the market | | **Web → Dashboard** | Pending payment with pay link | | **Web → Payment History** | All pending and past payments | ## Payment history See all your past payments at [seenmarkets.com/v/payments](https://seenmarkets.com/v/payments) or in the mobile app: **Menu → Payment History**. ## Tips * Pay promptly — hosts may follow up on overdue payments or release your booth. * Check your email spam folder if you don't see the payment link. * If the host cancels a payment request, you'll get an email notification. * All payments are processed securely through Stripe. Seen Markets never sees your card details. # How to set up a giveaway Source: https://guides.seenmarkets.com/how-to/set-up-giveaway Exactly how to create a giveaway, add prizes, and pick a winner ## What giveaways do Giveaways let shoppers enter to win prizes from your vendors. They drive foot traffic to booths, build your social following, and collect shopper contact info for marketing. ## How to create one Go to [seenmarkets.com](https://seenmarkets.com) → your market's management page → click the **Giveaways** card. Click **Create Giveaway** and fill in: * **Name** — e.g. "Grand Prize Giveaway" * **Description** — what shoppers are entering to win * **Start and end dates** — when entries are accepted Add one or more prizes. You can select prizes from vendors who indicated contributions on their application, or add prizes manually. Each prize can have a name and value. Require shoppers to follow the market and/or participating vendors on **Instagram, TikTok, X, Facebook, or YouTube** to enter. This is optional — skip it if you don't want social requirements. Review the standard terms. Add custom rules or a privacy policy if needed. Save the giveaway. It's live and ready for entries. ## How shoppers enter Shoppers access the giveaway from the **Digital Market Guide** (Giveaway tab), a **direct URL**, or a **QR code** you print and display. They enter their name, email, phone, and social username (if required), then submit. After entering, they see participating vendors and their booth locations — driving foot traffic. ## How to pick a winner Go to your market's giveaways and open the active giveaway. Click **Pick Winner**. The system randomly selects from all entries. Click **Notify Winner** and enter prize claim instructions. The winner gets an email with the details. You can resend the notification if needed. ## Sharing the giveaway * **Digital Market Guide** — shoppers find it in the Giveaway tab of your market guide (QR code at the entrance). * **Direct URL** — use the three-dot menu on the giveaway to copy the link. Share via social media, email, etc. * **QR code** — each giveaway has its own QR code. Print and display at vendor booths. ## Tips * Ask vendors to indicate prize contributions on the application form (enable the giveaway section in your [Application Form](/essentials/vendor-applications)). * Run multiple giveaways per market if you want different prizes or timing. * Use the collected shopper emails for future marketing via [Email Integrations](/essentials/email-integrations). For full details, see [Giveaways](/essentials/giveaways). # How to set up the loyalty program Source: https://guides.seenmarkets.com/how-to/set-up-loyalty-program Reward repeat vendors with discounts based on participation ## What the loyalty program is The loyalty program rewards vendors for repeat participation at your markets. Vendors earn credit toward a discount each time they're approved for one of your events. When they hit the threshold, they can redeem a discount. ## How to set it up Go to [seenmarkets.com/settings/loyalty-program](https://seenmarkets.com/settings/loyalty-program) or from the mobile app: **Menu → Marketing → Loyalty Program**. * **Required participations** — how many approved markets a vendor needs before earning a reward (e.g. 5). * **Discount type** — a percentage off (e.g. 10%) or a fixed dollar amount (e.g. \$25 off). The program is active. Vendors start accumulating participation automatically based on their approved market count. ## What vendors see * **Mobile app → Loyalty tab:** Vendors see your loyalty program, their progress toward the next reward, and any unlocked rewards. * **Web → Loyalty Program page:** Same info at [seenmarkets.com/v/loyalty-program](https://seenmarkets.com/v/loyalty-program). Participation is calculated automatically — every time you approve a vendor for one of your markets, it counts toward their total. ## How redemption works When a vendor hits the required participation count: 1. They see an available reward in their Loyalty tab. 2. The discount is applied when you process their next payment or you can manually redeem it from the rewards management page. ## Tips * Set a participation count that's achievable but meaningful (e.g. 3–5 markets). * Let vendors know about the program when you approve them — it's a great retention tool. * Each host's program is separate, so your threshold and discount are yours alone. # How to share my market and get the QR code Source: https://guides.seenmarkets.com/how-to/share-market Exactly how to share your application form, market page, and Digital Market Guide ## Three things you can share Every market has three shareable links. Each serves a different purpose. ### 1. Application form **Who it's for:** Potential vendors. **What it is:** The direct link vendors use to apply to your event. **URL format:** `https://seenmarkets.com/markets/[your-market-id]/apply` **Where to get it:** * **Web:** Market management page → Application Form section → copy the link. * **App:** Open the market → **Share** → **Application Form**. Share this link via email, social media, your website, or anywhere vendors will see it. ### 2. Market page **Who it's for:** Everyone — vendors, shoppers, sponsors. **What it is:** A public marketing page with your market name, dates, location, vendor list, and a link to the application form. **Where to get it:** * **Web:** Market management page → copy the market page link. * **App:** Open the market → **Share** → **Market Page**. Post this on social media, your website, or send to anyone who wants to learn about your event. ### 3. Digital Market Guide + QR code **Who it's for:** Shoppers at the market. **What it is:** An interactive page with your booth map, vendor directory, giveaways, and community signup. **URL format:** `https://seenmarkets.com/hub/[your-market-id]` **Where to get it:** * **Web:** Market management page → Digital Market Guide card → **Download QR Code** or copy the link. * **App:** Open the market → **Share** → **Digital Market Guide**. Download or share the QR code. **How to use the QR code:** * Print it on signage and display at market entrances. * Order professional signs through the [Print Shop](/services/print-shop). * Include in flyers, social posts, or emails before the event. * Display at vendor booths. ## Your schedule page Your organization also has a **public schedule page** showing all upcoming events. **Where to get it:** In the mobile app, go to the Schedule tab and copy the schedule page URL. On the web, the URL is: `https://seenmarkets.com/market-schedule/[your-team-id]/[your-team-name]` Share this so vendors and shoppers can see your full calendar and apply to any event. ## Quick reference | What to share | Who it's for | Where to get it | | ------------------------------ | ------------------ | ---------------------------- | | Application form link | Vendors | Share → Application Form | | Market page | Everyone | Share → Market Page | | Digital Market Guide / QR code | Shoppers | Share → Digital Market Guide | | Schedule page | Vendors + shoppers | Schedule tab in app or web | # Full Demo of Seen Markets Source: https://guides.seenmarkets.com/introduction Official Demo of https://seenmarkets.com & the Seen Markets Mobile App Watch this to see how our platform works for both the host and the vendors of events.