> ## Documentation Index
> Fetch the complete documentation index at: https://guides.seenmarkets.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Automated Email Notifications

> Overview of all automated emails sent by Seen Markets

## Overview

Seen Markets automatically sends email notifications to keep vendors, hosts, and shoppers informed. You can customize status update templates and control which notifications are sent from [seenmarkets.com/settings/email-preferences](https://seenmarkets.com/settings/email-preferences).

## Vendor Notifications

### Application Status Updates

Sent when you change a vendor's status:

* **Approved** — vendor is accepted.
* **Denied** — vendor is not accepted.
* **Waitlisted** — vendor is on the waiting list.
* **Cancelled** — vendor's participation is cancelled.

<Note>
  You can **customize the content** of each status email template. Go to
  Settings → Email Preferences & Templates to edit the approved, denied,
  waitlist, and cancelled email templates for your organization. Each template
  can have different messaging.
</Note>

### Welcome Email

Sent when a vendor submits their first application:

* Introduces Seen Markets.
* Explains the vendor portal.
* Provides login information and next steps.

### Payment Notifications

**Payment requests:** Sent when you request payment from a vendor — includes the amount, description, and a secure Stripe checkout link.

**Payment cancellations:** Sent when you cancel a payment request.

### Market Updates

Sent when you use **Send Update** to share announcements with vendors — schedule changes, weather alerts, setup instructions, reminders, etc.

### Vendor Cancellation

Sent to the host when a vendor cancels their participation in a market.

## Host Notifications

### New Application Alert

Sent when a vendor submits an application:

* Vendor business name.
* Link to review the application.
* Quick action buttons.

### Updated Application

Sent when a vendor updates their existing application.

### Market Creation Guide

Sent after you create a new market:

* Setup checklist and next steps.
* Important features to configure.

## Shopper Notifications

### Giveaway Winner

Sent to giveaway winners with:

* Prize details.
* Claim instructions from the host.
* Market and vendor information.

## Email Preferences

Control which automated emails are sent from **Settings → Email Preferences & Templates** at [seenmarkets.com/settings/email-preferences](https://seenmarkets.com/settings/email-preferences):

* Toggle individual notification types on or off.
* Customize the content of status update emails (approved, denied, waitlist, cancelled).
* Changes apply to all markets in your organization.

## Email Logs

View a history of all sent emails at **Settings → Email Logs** ([seenmarkets.com/settings/email-logs](https://seenmarkets.com/settings/email-logs)). See delivery status, recipient, and content for every email your organization has sent.

## Frequently Asked Questions

<AccordionGroup>
  <Accordion icon="gear" title="Can I customize these emails?">
    Yes. Status update emails (approved, denied, waitlist, cancelled) have
    customizable templates in Settings → Email Preferences. Market update
    content is written by you when you send it.
  </Accordion>

  <Accordion icon="clock-rotate-left" title="How quickly are emails sent?">
    Emails are queued and sent within seconds of the triggering event.
  </Accordion>

  <Accordion icon="envelope-open" title="What if a vendor doesn't receive an email?">
    Check Email Logs to confirm delivery. Ask the vendor to check their spam
    folder and add Seen Markets to their safe senders. Contact support if issues
    persist.
  </Accordion>
</AccordionGroup>

## Next Steps

<CardGroup>
  <Card title="Vendor Portal" icon="user" href="/essentials/vendor-portal">
    What vendors see when they receive notifications
  </Card>

  <Card title="Send Updates" icon="paper-plane" href="/essentials/send-update">
    Send market-wide announcements
  </Card>

  <Card title="Email Integrations" icon="envelope" href="/essentials/email-integrations">
    Sync vendor and shopper lists to Mailchimp or Flodesk
  </Card>
</CardGroup>